Maulinfood Official Website Privacy Policy

Last Updated: Jan 21, 2025

We at Mau Lin Food Co., Ltd (“Company,” “We,” “Us,” or “Our”) value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Data when you use our website (“Service” or “Website”). It also describes your rights regarding your Personal Data and how you can contact us if you have any questions or concerns.

This Privacy Policy is designed to comply with the relevant requirements of Taiwan’s Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR) (where applicable), and other applicable data protection laws. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

  1. This Privacy Policy applies to information we collect through our Website, as well as through any related services, sales, marketing, or events.
  2. It describes how we collect and process Personal Data from individuals who visit our Website or otherwise interact with us.
  3. If you do not agree with our policies and practices, please discontinue use of our Website.

2. Definitions

For the purposes of this Privacy Policy:

  • “Account” means a unique account created for you to access our Service or parts of our Service.
  • “Affiliates” means entities that control, are controlled by, or are under common control with our Company.
  • “Cookies” are small text files placed on your computer, mobile device, or any other device by a website, which store certain pieces of information related to your browsing activity.
  • “Country” refers to Taiwan, unless otherwise specified.
  • “Device” means any device (such as a computer, cellphone, or digital tablet) that can access our Service.
  • “Personal Data” (or “Personal Information”) means any information relating to an identified or identifiable individual. This may include, but is not limited to, your name, email address, phone number, postal address, online identifiers, or other data that could directly or indirectly identify you.
  • “Service” refers to our Website, as well as any related services we provide.
  • “Service Providers” means any natural or legal person who processes data on behalf of the Company, including third parties engaged to facilitate, provide, or analyze the Service.
  • “Usage Data” means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., IP address, browser type, etc.).
  • “Website” refers to Maulinfood, accessible from https://www.maulin.com.tw/maulin_en/index.php.
  • “You” (or “User”) means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

3. Collection of Personal Data

3.1 Information You Provide Voluntarily

While using our Service, you may provide us with certain Personal Data that can be used to identify or contact you. This may include (but is not limited to):

  • Contact Information: Name, email address, phone number, postal address (including ZIP/Postal code, City, State/Province), and similar data.
  • Account Details: Username, password, or other credentials for creating or maintaining an Account (if applicable).
  • Order and Transaction Information: When you make purchases or engage in transactions through our Service, we may collect payment information (processed securely by third-party payment processors) and shipping details.
  • Other Data: Information you provide when contacting us, filling out forms on our Website, subscribing to newsletters, responding to surveys, or utilizing other features of our Service.

We will indicate which information is mandatory and which is optional. If you choose not to provide certain mandatory information, we may not be able to offer the requested service or complete your transaction.

3.2 Information Collected Automatically (Usage Data)

When you access or use our Service, we may automatically collect certain information about your Device and usage patterns, including:

  • IP address, browser type, browser version
  • The pages of our Website you visit
  • The time and date of your visit, the time spent on those pages
  • Unique device identifiers, mobile device operating system, and mobile network information
  • Log files, diagnostic data, and analytics data

3.3 Cookies and Similar Tracking Technologies

We use Cookies and similar technologies (e.g., web beacons, tags, scripts) to collect and store certain information about your interactions with our Service. The types of Cookies we use include:

  1. Necessary / Essential Cookies

    • Purpose: These Cookies are essential to allow you to navigate our Website and use its features. They help authenticate users, prevent fraudulent use of Accounts, and provide the services you have specifically requested.
    • Type: Session Cookies (deleted when you close your browser)

  2. Functionality Cookies

    • Purpose: These Cookies allow us to remember your preferences (e.g., login details, language settings) and provide enhanced, more personalized features.
    • Type: Persistent Cookies (remain on your device until deleted or they expire)

  3. Analytics / Performance Cookies (if applicable)

    • Purpose: These Cookies help us understand how users interact with our Website by collecting and reporting information anonymously. They allow us to optimize the Website’s performance and user experience.

  4. Advertising / Targeting Cookies (if applicable)

    • Purpose: These Cookies track your browsing habits to display relevant advertisements based on your interests.

You have the option to refuse or delete Cookies by changing your browser settings. However, if you do not accept certain Cookies, you may not be able to use some features of our Service. For more information about the Cookies we use, please refer to our Cookie Policy or see Section 3.3 above.

4. Legal Basis for Processing Personal Data (Where Applicable Under GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process your Personal Data:

  1. Consent (GDPR Art. 6(1)(a)): If you have given us clear consent to process your Personal Data for a specific purpose (e.g., subscribing to newsletters).
  2. Contractual Necessity (GDPR Art. 6(1)(b)): Where processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract.
  3. Legal Obligation (GDPR Art. 6(1)(c)): Where processing is required to comply with a legal obligation.
  4. Legitimate Interests (GDPR Art. 6(1)(f)): Where necessary for our legitimate interests or the legitimate interests of a third party, provided such interests do not override your fundamental rights and freedoms.

In Taiwan, the collection, processing, and use of Personal Data is further governed by the Personal Data Protection Act (PDPA). We ensure that our data handling practices comply with the PDPA’s principles and requirements.

5. How We Use Your Personal Data

We may use your Personal Data for the following purposes:

  1. To Provide and Maintain Our Service: Ensuring the operation, security, and functionality of our Website.
  2. To Manage Your Account: Handling registration, authentication, and user preferences.
  3. To Fulfill Contracts: Processing purchases, orders, or any other contract we may have with you.
  4. To Communicate with You: Sending administrative, technical, or security notifications, as well as updates about our Service or products.
  5. To Provide Customer Support: Responding to your requests, inquiries, or feedback.
  6. To Send Marketing and Promotional Communications: Only if you have opted in or if permitted by law. You can opt out at any time.
  7. For Business Transfers: In the event of a merger, acquisition, restructuring, or other business transaction involving the transfer of assets.
  8. To Analyze and Improve Our Service: Conducting data analysis, identifying usage trends, and evaluating or improving our marketing efforts.
  9. For Other Purposes: We may use your information for other purposes, but we will disclose these at the time of collection and, where required, obtain your consent.

6. Disclosure of Your Personal Data

We may share your Personal Data with:

  1. Service Providers: Who assist us in providing and improving our Service (e.g., web hosting, analytics, payment processors).
  2. Affiliates: Within our corporate group, if such disclosure is consistent with this Privacy Policy.
  3. Business Partners: For promotional offers or to provide you with certain products or services, but only if you have consented to such sharing or if it is within our legitimate interests.
  4. Legal and Regulatory Authorities: If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or to protect our rights, property, or safety (e.g., in response to court orders, or government/regulatory requests).
  5. Third Parties in Business Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, if your Personal Data is among the assets transferred.
  6. With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.

7. International Data Transfers

Your Personal Data may be transferred to and processed in countries other than the one in which you reside, including Taiwan and countries outside the European Economic Area (EEA). These countries may have data protection laws that differ from those in your country.

Where we transfer Personal Data from the EEA to a recipient outside the EEA, we will ensure adequate protection of the data, for example by entering into Standard Contractual Clauses (SCCs) or adopting other safeguards in compliance with GDPR requirements. By using our Service, you consent to such cross-border transfers where such consent is permitted by law.

8. Retention of Your Personal Data

We will retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • Legal and Regulatory Requirements
  • Contractual Obligations
  • Business Needs: Such as to provide you with the services you have requested, maintain accurate business and financial records, or to enforce or defend our legal rights.

Once the applicable retention period has expired, or if you request deletion, we will securely delete or anonymize your Personal Data, unless we are required to keep it for legal or compliance reasons.

9. Your Rights

9.1 Under the PDPA (Taiwan)

If you are located in Taiwan, you have the following rights under the Personal Data Protection Act:

  1. Right to Inquire and Request to Review your Personal Data.
  2. Right to Request a Copy of your Personal Data.
  3. Right to Request Supplement or Correction if your Personal Data is inaccurate or incomplete.
  4. Right to Request to Discontinue Collection, Processing, or Use of your Personal Data.
  5. Right to Request Deletion of your Personal Data.

9.2 Under the GDPR (EEA Residents)

If you are located in the European Economic Area, you have the following rights regarding your Personal Data:

  1. Right of Access: To obtain confirmation of whether we are processing your Personal Data and to request a copy.
  2. Right to Rectification: To request the correction of inaccurate or incomplete Personal Data.
  3. Right to Erasure (Right to Be Forgotten): To request deletion of your Personal Data under certain circumstances.
  4. Right to Restrict Processing: To request that we limit the processing of your Personal Data under certain conditions.
  5. Right to Data Portability: To receive a copy of your Personal Data in a structured, commonly used, and machine-readable format.
  6. Right to Object: To object to the processing of your Personal Data for direct marketing or when processing is based on our legitimate interests.
  7. Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw that consent at any time.

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section. We may request additional information from you to confirm your identity and ensure the security of your Personal Data. We will handle your request in accordance with applicable data protection laws.

10. Children’s Privacy

  1. Our Service is not directed to individuals under the age of 13 (or such other age as required by local law).
  2. If we become aware that we have collected Personal Data from a child under the relevant age without verified parental consent, we will take steps to remove that information from our servers.
  3. If you believe that a child has provided us with Personal Data, please contact us immediately so we can take the appropriate steps to address the issue.

Note for Taiwan: Under Taiwanese law, additional or stricter requirements may apply to individuals under the age of 20 (the age of majority). We encourage parents and guardians to monitor their children’s internet usage and to help enforce our Privacy Policy.

11. Data Security

We take reasonable and appropriate technical, administrative, and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. These measures include, where appropriate:

  • Encryption (e.g., SSL/TLS)
  • Access Controls and Authentication
  • Regular Monitoring and Testing
  • Employee Training and Confidentiality Agreements

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We recommend that you review the privacy policies of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

13. Updates to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will post the revised policy on this page and update the “Last Updated” date above. If the changes are significant, we will notify you by email (if we have your email address) or by means of a prominent notice on our Website prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Data.

14. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at: